General Terms and Conditions of Service
These General Terms and Conditions of Service govern the provision of creation, maintenance, and management services for digital platforms by ANTSOFT, UNIPESSOAL LDA to client companies and professionals. The award of any proposal or the conclusion of an individual contract implies the full and unreserved acceptance of these clauses.
| Corporate Name | ANTSOFT, UNIPESSOAL LDA |
|---|---|
| Tax ID / Registration No. | 508742978 |
| Registered Office | Rua Dr. Luiz Ferreira, Nº 85 - 2º Andar, 3500-111 Viseu |
| Electronic Contact | geral@iesolutions.eu |
| Scope of Activity | Exclusive commercial relations with Legal Entities (or equivalent) and Independent Professionals. |
1. Scope of Application and Recipients
1.1. The services provided by ANTSOFT are strictly intended for the scope of the professional, commercial, and industrial activity of its clients.
1.2. The services performed are strictly of a business nature, intended for companies (or equivalent entities) and sole traders.
2. Object and Framework for the Provision of Services
2.1. ANTSOFT provides specialized services in two fundamental modalities:
• Initial Development: Creation, development, and initial configuration of websites and management of digital platforms.
• Ongoing/Additional Services: Preventive and corrective maintenance, technical consulting, operational assistance related to platform management, and digital marketing services.
2.2. The technical specifications, delivery deadlines, service levels, and specific requirements of each project will be fully defined in a Customized Contract or an Awarded Commercial Proposal, which will function as Special Conditions and shall prevail over these General Terms in the event of any contradiction.
3. Prices and Payment Methods
3.1. For the Initial Development services, the Client shall pay a single, fixed price, stipulated in the specific proposal or contract.
3.2. For ongoing maintenance, consulting, or digital marketing services, the amounts will be invoiced on a recurring basis or as a retainer fee, as individually agreed.
3.3. Payments due to ANTSOFT must be made through the following authorized electronic methods:
• Bank Transfer: To the IBAN formally indicated on the invoices issued by ANTSOFT.
• Multibanco Reference: Issued and securely processed through the payment partner entity (Easypay - Instituição de Pagamento, Lda.).
3.4. All presented values are subject to Value Added Tax (VAT) at the legal rate in force of 23%, unless expressly stated otherwise or under exemption regimes applicable to the Client.
4. Obligations and Responsibilities of the Parties
4.1. It is the obligation of ANTSOFT to execute the contracted services with diligence, technical competence, and in accordance with the professional standards and best practices of the digital sector.
4.2. It is the obligation of the Client to provide, in a timely manner, all content, access, credentials, images, texts, and information necessary for the development or maintenance of the digital platforms. ANTSOFT shall not be held liable for delays resulting from the Client's non-compliance with this obligation.
4.3. ANTSOFT cannot be held liable for loss of profits, loss of data, loss of revenue, or any indirect damages resulting from technical failures beyond its direct control, external computer intrusions (hacking), or the unavailability of third-party hosting servers.
5. Intellectual Property
5.1. Intellectual property rights over the software, specific custom-developed source code, and content provided by the Client remain the property of the respective parties or their licensors.
5.2. Upon full payment of the single price for Initial Development, ANTSOFT grants the Client a full, perpetual, and non-transferable license to use the developed platform for the commercial purposes provided for in the contract.
6. Data Protection and Confidentiality
6.1. Both parties undertake to strictly comply with the General Data Protection Regulation (GDPR - Regulation EU 2016/679) and applicable Portuguese legislation.
6.2. Within the scope of maintenance and technical assistance services, should ANTSOFT need to access personal data stored on the Client's platforms, it will act exclusively in the capacity of Data Processor, following the strict instructions of the Client, who assumes the role of Data Controller.
6.3. Any information of a commercial, technical, or strategic nature shared between the parties during the term of the contractual relationship will be considered strictly confidential.
6.4. All data provided by the client for a single use is not recorded or is immediately and automatically deleted. The remaining data, provided within the scope of ongoing services, is stored in computer software with access restrictions.
6.5. The processing of personal data, transmitted by the client or stored on their platforms, serves only for the purpose of complying with tax and contractual obligations, and will not be used for any other purpose.
6.6. The client may request to consult, amend, or delete their personal data at any time through the following email: geral@iesolutions.eu.
6.7. The person responsible for the processing of personal data is the Managing Partner of Antsoft Unip Ld, who can be contacted via email geral@iesolutions.eu or telephone 232 098 355.
7. Dispute Resolution and Applicable Law
7.1. These Terms and Conditions, as well as all individual contracts arising therefrom, are governed exclusively by Portuguese Law.
